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F.A.Q.
What products are available on Marz.ae?
Marz offers a wide range of products, including Apple electronics, beauty and skincare products, and other high-quality items across categories. You can browse our full collection in the “Shop” section.
How do I place an order on Marz
To place an order:
1. Browse our products and select the one you wish to buy.
2. Add the item to your cart.
3. Proceed to checkout, fill in your shipping and payment details, and confirm the purchase.
Can I modify my order after placing it?
Once an order is placed, modifications are limited. If you need to make changes, please contact our customer support immediately, and we will do our best to assist you before the order is processed.
Do you ship internationally?
Currently, we deliver only within the UAE. However, we are working on expanding our shipping services to other regions.
Can I return or exchange a product?
Yes, we offer a 15 day return policy on most items. Products must be returned in their original packaging and condition. Please check our Return Policy page for detailed guidelines.
Are your products genuine?
Yes, all products available on Marz.ae are 100% genuine and sourced from trusted manufacturers and suppliers.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our support team within 48 hours of receiving the product. We will arrange for a replacement or refund based on your preference.
Are there any discounts or promotions available?
We frequently run special promotions and discounts on our products. Keep an eye on the homepage or subscribe to our newsletter to stay updated on the latest offers.
What happens if the product I want is out of stock?
If a product is out of stock, you can sign up for notifications on the product page to be alerted when it becomes available again.
Do you have a mobile app?
Currently, we do not have a dedicated mobile app. However, our website is fully optimized for mobile browsing, ensuring a seamless shopping experience from any device.
Do you offer free shipping?
Yes, we offer free shipping above orders of AED 220 and special promotional products.